This policy explains what information Zwing Tire collects, how we use it, and the choices you have. It covers this website and the calls, texts, and service visits that happen when you book with us.
Who we are
Zwing Tire is a mobile tire and brake service operated by Zwing HQ Automotive Performance & Repair, 15017 WA-9 SE, Snohomish, WA 98296. In this policy, "we," "us," and "our" mean Zwing Tire and Zwing HQ Automotive Performance & Repair.
Information we collect
We collect information you give us when you call, text, or book service. That can include:
- Your name, phone number, and email address
- The address or location where you want the work done
- Vehicle details, such as year, make, model, tire size, and mileage
- Photos you send us, such as your parking spot or the tire sticker on your door jamb
- Notes about the work you need and the time that suits you
During a service visit we also record the work we do, including measurements such as tread depth and brake pad thickness, and photos of your vehicle and the finished work.
If you pay by card, the payment is handled by a payment processor. We do not store full card numbers.
This website
This website does not ask you to create an account. If you use the booking form, what you enter is sent to us when you press send, through the booking and customer-management tools we use to run the business.
- We do not use cookies, advertising trackers, or analytics tools on this website.
- A request sent through the booking form also tells us which page you booked from, the page your visit began on, and the website or campaign that sent you here, so we can see which pages bring in bookings. Your browser keeps that for the visit, in the open tab, and it is not sent unless you send a request.
- Fonts and images are served from our own website, so viewing a page does not send your information to font or image services.
- Like any website, our hosting provider automatically processes basic technical information to deliver pages and protect the site from abuse. This includes your IP address, browser type, the pages you request, and the time of the request.
- Phone and text links open the apps on your own device. Nothing is sent to us until you place the call or send the message.
- Links to other websites, such as Facebook, Yelp, and zwinghq.com, are governed by those websites' own privacy policies.
How we use information
We use the information we collect to:
- Answer your questions and give you a price
- Order tires and parts for your job
- Schedule, confirm, and carry out your service visit
- Send you photos and records of the work
- Take payment and keep accounting and tax records
- Handle warranty questions and follow-up on past work
- Protect our business, our staff, and our customers, and meet legal obligations
We do not use your information for advertising, and we do not sell it.
Text messages
When you text us, we reply by text about your request and your appointment. That can include quotes, confirmations, arrival updates, and photos of the finished work. We do not send marketing texts unless you have asked to receive them.
You can ask us to stop texting you at any time by replying STOP or by telling us. Message and data rates from your carrier may apply.
When we share information
We do not sell or rent your personal information. We share it only when needed:
- With service providers that help us run the business, such as our phone and messaging provider, booking and customer-management tools, payment processor, and website host. They may use the information only to provide their services to us.
- With tire and parts suppliers, limited to what is needed to order parts for your job.
- When the law requires it, such as in response to a valid court order.
- To protect the rights, property, or safety of our customers, staff, or business.
- If the business is sold or reorganized, in which case this policy continues to apply to information collected under it.
How long we keep it
We keep service records for as long as we need them to support the work we did, handle warranty questions, and meet tax and accounting requirements. When we no longer need information, we delete it or remove the details that identify you.
Security
We take reasonable steps to protect your information and limit access to people who need it to do their jobs. No method of storing or sending information is completely secure, so we cannot guarantee absolute security.
Your choices
You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it. Contact us using the details below. We will respond within a reasonable time. We may need to keep some records, such as invoices, when the law requires it.
Children
Our services are for adults who own or are responsible for a vehicle. We do not knowingly collect information from children under 13.
Changes to this policy
If we change how we handle information, we will update this page and the date at the top. Significant changes will be noted on this page.
Contact us
Questions or requests about your information can go to:
Zwing Tire
15017 WA-9 SE
Snohomish, WA 98296
Phone or text: (424) 287-7756