About these terms
These terms apply when you use this website or book service with Zwing Tire, a mobile tire and brake service operated by Zwing HQ Automotive Performance & Repair, 15017 WA-9 SE, Snohomish, WA 98296. "We," "us," and "our" mean Zwing Tire and Zwing HQ Automotive Performance & Repair. "You" means the person using the website or booking the service.
By booking service, you agree to these terms. If a written quote or fleet agreement you have signed with us says something different, that document applies for that job.
Using this website
The information on this website is general. Services, coverage areas, and hours can change, and we confirm the details of your job when you book. We work to keep the website accurate, but we do not guarantee that it is complete, current, or free of errors.
Quotes and pricing
- Quotes are based on the information you give us, including your vehicle and the work you need. Tire prices change often, so a quote is valid for the period stated with it.
- We confirm the price with you before we book the visit.
- If we find something on-site that changes the job, such as different tire sizes, seized or damaged hardware, or additional parts needed, we will explain it and get your approval before doing any additional work. You can decline additional work.
Scheduling and cancellations
- Appointments are booked as time windows. Traffic, weather, and earlier jobs can affect arrival times, and we will contact you if we are running late.
- If you need to reschedule or cancel, please tell us as early as you can, ideally before we order tires or parts for you.
- If you cancel after we have ordered tires or parts for your job, we may ask you to cover any return or restocking fees our supplier charges us. We will tell you the amount before charging it.
- We may reschedule if weather or site conditions make the work unsafe, and we will work with you to find a new time.
The service location
- You must have the right to have work done at the location you give us. If it is a workplace, rented property, or managed building, you are responsible for getting permission.
- The vehicle must be on a level, solid surface with enough room for us to work safely and park our service vehicle nearby.
- We may decline or stop work if conditions are unsafe, for example because of the surface, traffic, weather, or animals that are not secured.
Your vehicle
- By booking, you confirm that you own the vehicle or are authorized by the owner to have the work done.
- Please remove valuables from the vehicle before the appointment.
- Older vehicles can have conditions that make work harder or riskier, such as corroded or seized lug nuts, damaged wheel studs, worn TPMS sensors, or existing wheel damage. If we see a risk before starting, we will tell you. We are not responsible for failures caused by pre-existing conditions that were not caused by our work.
Tires and parts you supply
- We install tires and parts you have bought elsewhere. We inspect them before installation and may decline any that are the wrong size or load rating, damaged, too old, or otherwise unsafe.
- Tires and parts you supply are covered only by the seller's or manufacturer's warranty. Warranty claims for them go to the seller or manufacturer. Our workmanship is still covered as described below.
After the service
After any work that involves removing wheels, have the lug nut torque rechecked after the first 50 to 100 miles of driving. This is standard industry practice. Contact us if you notice vibration, noise, a warning light, or anything that seems wrong after the visit.
Payment
Payment is due when the work is complete, unless we have agreed other terms in writing, such as for a fleet account. We confirm accepted payment methods when you book.
Warranties
- New tires and parts we supply carry their manufacturer's warranty, and we will help you with a warranty claim for anything we supplied.
- If you have a concern about our workmanship, contact us promptly. We will inspect the work, and if a problem was caused by our workmanship, we will correct it.
- Except as stated in these terms or required by law, we do not make other promises about our services.
Limitation of liability
To the extent the law allows, we are not responsible for indirect or consequential losses, such as lost wages, towing, or rental costs, and our total responsibility for any claim about a service is limited to the amount you paid for that service. Nothing in these terms limits responsibility that cannot be limited under Washington law, including for injury caused by negligence.
Photos and records
We photograph your vehicle and our work for your records and ours. We do not publish photos of your vehicle or property without your permission. Our Privacy Policy explains how we handle your information.
Text messages
When you text us, you agree that we may reply by text about your request and appointment. Message and data rates from your carrier may apply. You can ask us to stop texting you at any time by replying STOP or by telling us.
Our name and content
The Zwing Tire name, logo, and the text and design of this website belong to us. You may not copy or reuse them without our written permission.
Governing law
These terms are governed by the laws of the State of Washington. Any dispute will be handled in the courts of Snohomish County, Washington, unless the law requires otherwise. Please contact us first. Most issues can be resolved with a phone call.
Changes to these terms
We may update these terms from time to time. The version on this page, with the date at the top, applies to bookings made after that date.
Contact us
Zwing Tire
15017 WA-9 SE
Snohomish, WA 98296
Phone or text: (424) 287-7756